Resolve support tickets in Slack

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Use Custom Agents to get instant answers from your knowledge base, directly in Slack. This support bot monitors your Slack channels, responds in threads, and logs every Q&A automatically. When it can't find an answer, it creates a task to fill the gap, so the system improves over time.

Key benefits:

• Save time by automating answers to repetitive support questions
• Utilizes citations to help you find relevant documentation quickly
• Self-improving system that identifies and tracks documentation gaps

Perfect for: support teams, people operations, sales teams, legal teams, and anyone looking for answers in Slack

Prompt

Create a support bot that monitors our support Slack channel, searches the Help Center, and responds in threads with brief, cited answers while logging all questions and answers to a “Questions & Answers” Database. When answers aren't found, create a task in a “Knowledge Base Update Requests Database” with the suggested content and Slack thread links. Use the 👍/👎 feedback reactions in Slack to update the status of the “Question & Answer” accordingly to “Resolved” or “Unresolved.”